Refund policy

Last updated: August 25, 2026

At Sovira, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund according to the terms outlined below.

1. Return Period

You may request a return within 30 days of receiving your order.

To begin the return process, please contact sovirastore1@outlook.com before sending any product back.

2. Return Conditions

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned in its original packaging, where applicable.
Include all accessories, parts, and materials originally provided.
Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Sovira reserves the right to refuse a return if the product does not meet these conditions.

3. How to Request a Return

To request a return:

Contact sovirastore1@outlook.com with your order number and reason for the return.
Our customer support team will review your request and provide return instructions if approved.
Package the product securely to prevent damage during transit.
Ship the product according to the instructions provided by our support team.
Once the returned product is received and inspected, we will notify you about the status of your refund.

Please do not send a product back without contacting us first.

4. Refund Processing

Once your returned product has been received and inspected, an approved refund will be issued to the original payment method.

After Sovira processes the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

5. Return Shipping Costs

Unless the return is due to an error on our part, return shipping costs may be the responsibility of the customer.

If you receive a defective, damaged, or incorrect product, please contact sovirastore1@outlook.com as soon as possible and provide photographs or other relevant information.

6. Non-Refundable Items

Certain products may not be eligible for return or refund, including:

Gift cards.
Personalized or customized products.
Products that have been used, damaged, or altered after delivery.
Items that cannot be returned for hygiene or safety reasons, where applicable.
Products specifically identified as non-returnable at the time of purchase.

7. Exchanges

If you would like to exchange an item, please contact sovirastore1@outlook.com. Exchanges are subject to product availability and applicable return conditions.