Shipping policy

Last updated: August 25, 2026

At Sovira, we work to process and ship orders as efficiently as possible. Please review this Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing may take longer during weekends, holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and shipped, tracking information will be provided when available.

2. Shipping Methods

Available shipping methods are displayed during checkout based on your delivery address, product availability, and available carrier options.

Applicable shipping charges will be displayed before you complete your purchase.

3. Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, and other circumstances.

Any delivery timeframe displayed at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Carrier delays, customs procedures, weather conditions, holidays, incorrect address information, and other circumstances outside Sovira's reasonable control may affect delivery times.

4. Order Tracking

When tracking is available, Sovira will provide tracking information after your order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

5. International Shipping

Where international shipping is available, delivery times may vary depending on the destination country and customs procedures.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Sovira does not control customs processing times or fees imposed by local authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact sovirastore1@outlook.com as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is shipped, but changes cannot be guaranteed after fulfillment has begun.

7. Delayed or Missing Packages

If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided by the carrier.

If tracking shows that the package was delivered but you cannot locate it, check with household members, neighbors, building management, or the carrier where appropriate.

If you are still unable to locate your package, contact sovirastore1@outlook.com with your order number and tracking information so we can assist you.

8. Damaged Packages

If your order arrives damaged, contact sovirastore1@outlook.com as soon as possible.

Please provide your order number and clear photographs of the shipping package and damaged product. This information may be required to investigate the issue with the carrier.